Lv18 casino Privacy Policy — How Your Data Is Collected and Protected

Lv18 casino is a trusted online gaming platform for users in Bangladesh. We believe that every player's privacy is a fundamental right. This Privacy Policy applies to the lv18 casino website, mobile app, and all related services.

This document clearly sets out what data we collect, why we collect it, how long we retain it, and under what circumstances it may be shared with third parties. Our goal is to ensure you can make a fully informed decision before using our services.

Lv18 casino adheres to international data protection standards and continually invests in keeping your information secure. Our technical team conducts regular security audits to ensure your data is protected at all times.

Lv18 casino collects information from various sources. This data is divided into three main categories:

We only collect data that is genuinely necessary to deliver our services. Collecting excessive or unnecessary information goes against our policy.

Lv18 casino uses collected data for the following purposes:

• Account Management: To verify your identity during registration and login, and to keep your account secure.
• Payment processing: To process deposits and withdrawals securely.
• Identity verification: To complete the KYC process for fraud prevention and anti-money laundering compliance.
• Service improvement: To analyze your usage patterns and deliver a better experience.
• Customer Support: To understand your issue and resolve it as quickly as possible.
• Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).
• Legal Obligations: Where required to comply with applicable laws and regulations.

Lv18 casino follows a defined data retention policy. Data is held only for as long as it is needed to provide services:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Following account closure, financial transaction records are retained for up to 5 years as required by law.
• Inactive Accounts: Personal data is anonymized after 3 years of account inactivity.
• Marketing Data: You will be removed from our marketing list as soon as you withdraw your consent.

After the specified retention period, your data is securely deleted or fully anonymized so you can no longer be identified in any way.

Lv18 casino may share data with specific third parties in limited circumstances. In each case, only the minimum necessary data is shared:

• Payment Providers: Information required to process transactions with bKash, Nagad, Rocket, and bank transfers.
• Game Providers: Technical data required to run games with partners such as Pragmatic Play and Evolution Gaming.
• Legal authorities: With government authorities when required by court order or lawful legal process.
• Verification services: With an accredited KYC provider for identity and age verification.

Lv18 casino uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Used to monitor site speed and overall performance.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand user behaviour and improve our services (not personally identifiable).

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from working properly.

Lv18 casino applies industry-leading security measures to protect your data:

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Encrypted Storage: All sensitive data stored in our databases is kept in encrypted form at all times.
• Regular security audits: Third-party security experts conduct regular system audits.
• Access Controls: Staff are granted access only to the data required for their specific role.
• Unusual Activity Detection: Our automated systems detect suspicious logins or transactions and take immediate action.

Please note, however, that no organisation can guarantee 100% security on the internet. We also encourage you to use a strong password and never share your account details with anyone.

Every lv18 casino member has the following rights over their personal data:

Lv18 casino strictly prohibits registration and use by anyone under 18. We take particular care to protect the data of minors:

• Age verification is mandatory at the time of registration.
• Additional verification may be required for accounts flagged as suspicious.
• If a user is confirmed to be under 18, their account is closed immediately and all associated data is permanently deleted.

If you believe a minor — your child or someone you know — is using lv18 casino, please notify us immediately.

Lv18 casino may update this Privacy Policy when necessary. In the event of changes:

• Registered email addresses will be notified before any significant changes take effect.
• The date of the latest update will always be displayed at the top of the page.
• Continued use of the platform after an update is considered acceptance of the revised policy.
• If you do not agree to the updated policy, you may request to close your account.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

• Email: support@lv18casino.ws (include "Privacy:" in the subject line)
• Live chat: Click the chat button on the platform to speak with us directly
• Response time: Initial response within 24 hours, full resolution within 30 days

We take every privacy-related request seriously. Your trust is the most valuable thing to us.